A qualitative exploration of ethnic differences in satisfaction with support services amongst older people with long-term conditions and their carers

Nan Greenwood Completed   2014


Service users’ satisfaction with services is an important element of measuring service quality. However, there is evidence from health and social service satisfaction surveys that users from minority ethnic (BME) groups may describe themselves as less satisfied than users from majority White British groups. It is important to understand why this is for many reasons including ensuring equity of access and that the needs of all groups are met. A significant, growing demographic group are BME carers and stroke is more prevalent in BME groups.

This study focused on older carers (50+ years) supporting stroke survivors in their homes from Black African, Black Caribbean, Asian Indian, Asian Pakistani and White British groups.