Sue Ziebland In progress
People’s accounts of what it is really like to use care services, or seek care for a family member, can help to support and inform others and guide social care providers in training to understand what matters to users. These descriptions of care experiences can also help those who design and deliver services to be more user-centred. Developing a new, public facing online resource (SocialCareTalk.org) adapted from a well-established, multiple award-winning website called Healthtalk.org, could support this.
Such a website for social care would feature analysis of dozens of interviews, collected throughout the country by researchers, and include hundreds of video, audio and written clips from these interviews to illustrate the analysis and give insight into experiences of care.
The overall aim of this study is to find out what various groups of ‘users’ (professional and public) think of a website with findings and clips from research interviews about experiences of social care, and to develop and revise the website following feedback to create, launch and disseminate the new SocialCareTalk.org.
This study involves: